Reservation is made upon signed agreement and the non-refundable deposit is processed

A 25% deposit is required for most bookings

For orders over $2,000, a 50% deposit is required.

Full balance is due 10 business days prior to event 

Deposits help us reserve items and resources for your event.

Please read our cancelation policy carefully prior to signing the agreement. 

• Deposits are non-refundable as they ensure your equipment will be available for your event. If you cancel at least 30 days before the event, the deposit can be converted into a credit, valid for any future event made within 1 year. 

• Any cancellations made after full payment is made, but no later then 10 days from your event, can be converted into a 1 year credit.

• Last minute cancelations within 10 days of the event will result in the full amount being retained and no credits given.

• Any last minute reservations made less then 10 days are non-refundable and due in full. 

• Weather-Related Cancellations: In order to protect our staff and our equipment, we may need to cancel your event due to weather conditions. We do not issue refunds if weather conditions prohibit the installation of the rented equipment. However, we can offer the 1 year credit valid for any event made within a year. We will do our best to work with you during any unforeseen weather events.

• Terms and Conditions: By making a reservation with us, you acknowledge that you have read, understood, and agreed to our cancellation policy and the accompanying terms and conditions. It is the responsibility of the customer to review and accept these terms before making a reservation.

The return date and time of the equipment will be specified on the contract. The renter agrees to return all equipment on the specified date/time. If renter fails to return the equipment a 25% daily charge will be applied to the card on file. If equipment is not returned after 4 days, equipment will be considered lost or stolen and the replacement cost of all equipment will be charged to the card on file. 

Upon the return of all equipment, a full inspection will be done on every item to confirm that all equipment was returned in the same condition as it was delivered. Any equipment that is returned broken or in the event of a loss or a theft, the replacement costs of said equipment will be charged to the card on file.

Delivery fees will apply on all items unless specified by the client that they will be picked up instead. However, there are certain items must be delivered and setup by us due to their size or complexity and for safety concerns. Any items picked up by the client must also be returned by the client. 

We accept all Visas, Mastercards, American Express and most debit cards. We do not accept any checks at this moment. Payment can be made either in person or over the phone. 

Unless specified in the contract, we do not setup the equipment during drop off. Certain items and decorations will be setup by us and will automatically be included in the invoice. If setup and breakdown is wanted on other equipment such as tables, chairs, linens, please let us know and we can add those services to the order.